If someone calls or emails asking to be unsubscribed, here is how you can manually unsubscribe them:
If you know what list they are on then you can do it this way:
- Go Lists > Lists
- Click on the list name
- Click on "Subscribers", you should now see a list of all subscribers on that list
- Enter their email address into the search box at the top of the Email column and press enter, you should now see just that subscriber.
- Click the gear button to the left of the subscriber and click the Unsubscribe button.
Or if you are not sure what list they are on then do this:
- Go Lists > Lists
- Click the "All Subscribers" button, you should now see all your subscribers across all of you lists
- Enter their email address into the search box at the top of the Email column and press enter, you should now see just that subscriber.
- Click the gear button to the left of the subscriber and click the Unsubscribe button.
